Bonded and Insured (914) 715-3652

Fax (914) 931-5200

Kerry's blog

Policy reminders

Kerry See - Thursday, February 01, 2018
Policy reminder
As per 2017 policy, payment for reservations of a week or less are required prior to or on the start date; a 50% deposit is required for reservations in excess of a week prior to or on the start date. 

Last minute surcharge
With the exception of family emergencies, any reservation requests made 72 hours or less during peak times (i.e. summer months, school vacation weeks or holidays) and 24 hours or less during non-peak times will incur a $10 additional fee on the total invoice.

Additionally, an administration fee of $10 will be added to invoices in the event of reservation changes made in less than a week prior to the start date.

Holiday & Vacation Cancellations: With the exception of severe weather, life threatening emergencies or a death in the family, Any cancellations prior to a major holiday or a planned vacation with less than a 3 (three) day notice will result in 50% of the total invoice for scheduled pet care to be paid. We request your understanding that Holiday travel is a peak service time for pet care.

Cancellations for Daily Service: A 24-hour notice is required prior to the next scheduled visit. Otherwise payment is due for the time originally agreed upon.

PayPal Logo

Copyright © 2013 Ruffly Purrfect Pet Services